FAQ – Goth Angelz
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FAQ

Need a return or refund?

Hi babe! If you need to return an item/s you can def do so, as long as they're in new/unused condition. To do so, please email me with your order #/full name and a lil description of what happened to: returnz+refunds@gothangelz.com ! Thank you, loves <3

Everything about shipping!

 

Hi love! I ship all orders out via USPS using First Class Packages. Once your order is placed you'll get a confirmation email, then it takes me 1-2 business days to process the order (unless your order includes a *made to order* item, if so it will say it in the product description!) After this you'll receive shipping confirmation email, meaning your magical package is on its way to you <3

Shipping Options:

Tracked via USPS: $3.50 USA

Nontracked via USPS: $1.50 USA

Tracked international: $13.50 (all countries babe!)

In the US most places take 4 days and under to arrive, I ship from Arizona! International delivery can be 1-2 weeks depending on country, but an exact estimate will be available at checkout.

xoxo,

and if you have any questions regarding an order, dm me @gothangelz with the full name that was used on the order !

*babes please note that when selecting non tracked shipping, that means there is no shipping # and we are not responsible for the package once it is mailed (USPS is), xoxo!

Contact Info 4 Help

DM me with any questions @gothangelz ! I'll get back to you asap <3

Update on Covid19

I am still shipping out while taking special care on packaging and maintaining a sanitized, healthy environment. Our processing times have not been delayed by the current events, but once your package is sent off to USPS it could face a 1-3 day delay (that would have to be determined by where its going/the conditions there). Thank you so much for your patience and understanding during these times, but most importantly stay safe, stay healthy! <3

Much love,

Jazveen @gothangelz

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